Shipping Policy
We aim to make receiving your e-bike or accessories as simple and reliable as possible and we have detailed all relevant shipping information in our shipping policy below.
Shipping Policy
Delivery Areas
- We deliver throughout New Zealand.
- We may be unable to ship certain products to rural areas due to Dangerous Goods requirements.
Dangerous Goods
- Some of our products are subject to DG declarations and may incur additional fees and delivery delays.
- We declare all relevant items as DG when required, including our eBikes and Batteries
- We may be unable to ship certain products to rural areas due to Dangerous Goods requirements.
Shipping Costs
- Shipping charges are calculated at checkout based on weight, size, and delivery location.
- Additional costs might apply to rural deliveries – we will contact you if our courrier is unable to deliver for the quoted costs.
- Free shipping may apply for promotional offers or specific products.
Delivery Times
- Standard NZ delivery usually takes 3-5 business days. Rural deliveries will incur additional days.
- Pre-ordered or backordered items may take longer; we will contact you with estimated dates.
Damaged or Lost Items
- Inspect your items upon delivery. Report any damage or missing items to us immediately.
- We will work with our courier to resolve issues and replace damaged goods if needed.
- Risk passes to customer once goods are delivered to the address provided.
Order Tracking
- Once your order is shipped, you will receive tracking information via email.
Please contact us with any queries regarding your shipping